FAQ

Do you deliver?

Yes we do, deliveries vary in cost according to distance and time of travel from our storage facility in Kialla, VIC. A fee will be charged for difficult access including stairs, restricted access, extended walking distance etc. A standard delivery is defined as one where hire items can be unloaded directly from our delivery vehicle onto a front porch, car port or equivalent and the customer is responsible for the transfer of goods from drop off location for use. Items will need to be returned to same location for pickup. Minimum hire amount for deliveries is $250.

Do you require a deposit?

Yes we do, a 50% deposit is required upon booking, with the remainder of the balance due 14 days prior to the hire date.

When do we need to collect and drop off?

Our hire period is for up to 4 days. Pick up is usually on the Friday before your event and returned on the Monday following. We understand that dates for your event can differ and we are more than happy to work with you to arrange convenient pick up and drop off times.
All collections and returns are by appointment and can be arranged at the time of booking.
If items are not returned by the arranged date another full rehire of 4 days will be charged.

Do you set up?

No we do not. All hire items will be carefully packaged for you to transport and set up for your event.

Do you have a showroom?

No we do not, we are based on a private residence but open to viewings if you wish to view anything prior to booking. Please contact us to arrange an appointment.

What payment options do you have?

We accept payments via online direct bank transfer. Please allow enough time for funds to clear into our account before collection.

What happens if something is accidentally damaged or broken?

This is what the security bond covers. Bond refunds are calculated based on replacement, cleaning and repairs required after an event. If the bond does not cover the damage an additional invoice will be issued to cover the replacement or repair costs.